WHO WE ARE

WHO WE ARE

Our website address is: Shop.CaboDabo.com. We provide a concierge shopping service, offering grocery items, household essentials, and vacation necessities delivered directly to villas, hotels, and rental properties in Baja California Sur, Mexico.

As a business operating in Mexico, we adhere to Mexican data protection laws, including the Federal Law on the Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares – LFPDPPP) and its regulations. We also comply with Google’s Privacy and Data Protection Guidelines to ensure transparency and data security.

Privacy Policy

Collection & Use of Personal Data We collect personal data, including names, addresses, contact details, and payment information, for the following purposes:

  • Order fulfillment and delivery

  • Customer support and dispute resolution

  • Marketing communications (only with consent)

We do not sell or share personal data for profit and only use third-party services to process payments and enhance our customer experience.

Comments and User Data When visitors leave comments on our site, we collect the data shown in the comment form, along with the visitor’s IP address and browser user agent string to assist with spam detection.

If you use Gravatar (profile picture service), an anonymized hash may be shared with Gravatar’s privacy service: https://automattic.com/privacy/. Once your comment is approved, your profile picture will be publicly visible.

Use of Cookies Our website uses cookies to enhance site performance, improve security, and personalize content.

By using our website, you consent to our use of cookies in compliance with Mexican consumer protection laws and Google’s policies. You can disable cookies in your browser settings, though this may affect website functionality.

Data Retention & Protection User accounts and purchase history are securely stored for customer service and legal purposes. Payment data is never stored on our servers; all transactions are securely processed through trusted third-party payment gateways (e.g., PayPal, Stripe, local Mexican banks). Customers can request access, modification, or deletion of personal data in compliance with LFPDPPP regulations by contacting our support team.

Who We Share Your Data With We may share data with the following third parties for operational purposes:

  • Payment processors (PayPal, Stripe, or local Mexican banks) for secure transactions.

  • Delivery and logistics providers to ensure timely order fulfillment.

  • Government authorities, if required under Mexican law for fraud prevention, tax reporting, or other legal obligations.

Your Rights Under Mexican Law Under LFPDPPP, you have the right to:

  • Access, rectify, cancel, or oppose (ARCO rights) the processing of your personal data.

  • Request to opt out of marketing communications at any time.

Requests to exercise these rights can be made by contacting us at [Insert Contact Email].

Where Your Data is Processed All data is processed within Mexico and may be checked through automated spam detection services, including those hosted by Google.

Order Cancellations & Refunds Before Delivery

Order Cancellation: Customers may cancel their order up to 24 hours before the scheduled delivery time. A cancellation fee of 5% of the total order value will apply to all cancellations.

Refund Policy (Before Delivery): Returns and refunds are only accepted up to 24 hours before the scheduled delivery time. Once the delivery time has passed, cancellations and returns are no longer possible.

 Exchanges After Delivery If you receive an item that is damaged, expired, defective, missing, or incorrect, we will work with you to resolve the issue according to the following policies:

  • Customers have 2 hour after delivery to report and request a replacement for any damaged, defective, or incorrect items.

  • Our exchange policy is valid for 2 hours from the time your order is delivered to your villa.

  • After 2 hours, we are unable to offer an exchange due to perishable item policies and local consumer protection laws.

  • ALL EXCHANGE REQUESTS MUST BE SUBMITTED IN WRITING to ensure proper documentation.

How to Request a  Exchange: If you experience any issues with your order, please email your property manager directly or contact our office at Service@CaboDabo.com for assistance.

Include the following details in your email to expedite processing:

  • Order number

  • Photos of the item(s) in question

  • A brief description of the issue

Refund Processing Times:

  • Refunds to PayPal or Credit Card may take 15 to 21 days, depending on our third-party payment processing partners.

  • Refunds via virtual gift card will be processed within 24 to 72 hours for faster resolution.

Non-Refundable & Non-Returnable Items Due to Mexican health and safety regulations, we cannot accept returns or issue refunds for the following:

  • Perishable food items

  • Alcoholic beverages

  • Opened or used personal hygiene products

  • Custom or special-order items

Legal Compliance in Baja California Sur This Refund & Returns Policy complies with Mexican consumer protection laws (Ley Federal de Protección al Consumidor) and aligns with Google’s transparency standards for fair business practices and dispute resolution.

For additional assistance, please contact: 💎 Service@CaboDabo.com

We appreciate your business and thank you for choosing Cabo Dabo Concierge Shopping Service!